Assistant Branch Manager - Indoor Playground

Join Kiztopia, a leading indoor playground brand, as an Assistant Branch Manager in beautiful Bali! You'll play a key role in ensuring our playgrounds are safe, fun, and well-managed, creating unforgettable experiences for children and families. This is a fantastic opportunity to be part of a growing company with a strong reputation in the entertainment industry. In this role, you'll work closely with the Branch Manager to oversee daily operations, manage staff, and ensure high standards of service and safety. If you're passionate about creating memorable experiences for children and have a knack for leadership, we want to hear from you!

Kiztopia is more than just a playground; it's a place where children can learn, play, and grow in a safe and stimulating environment. Our facilities are designed to provide a mix of educational and recreational activities, making learning fun and engaging. As an Assistant Branch Manager, you'll be responsible for the day-to-day operations of our playgrounds, ensuring that everything runs smoothly and that our guests have an amazing time. This role offers a unique blend of management, customer service, and operational expertise, making it perfect for someone who enjoys a fast-paced, dynamic work environment.

Bali is the ideal location for this role, offering a vibrant and diverse community. You'll have the opportunity to work in one of Bali's most popular tourist destinations, surrounded by beautiful scenery and a rich cultural heritage. The city is known for its warm hospitality, making it an excellent place to live and work. This role is perfect for someone who is looking to make a difference in the lives of children while enjoying the benefits of working in a beautiful and dynamic environment.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations of the indoor playground, ensuring smooth and efficient service.
• Manage and mentor a team of staff, providing guidance and support to ensure high performance.
• Ensure compliance with health and safety regulations, and maintain a safe and clean environment.
• Develop and implement operational procedures to improve efficiency and guest satisfaction.
• Monitor and analyze sales and operational data to identify areas for improvement.
• Coordinate with the Branch Manager to ensure all targets and KPIs are met.
• Handle customer inquiries and complaints, ensuring a high level of customer satisfaction.
• Promote and participate in team-building activities to foster a positive and collaborative work environment.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 3 years of experience in a management or supervisory role in the hospitality or entertainment industry.
• Strong leadership and communication skills, with the ability to mentor and inspire a team.
• Proficient in using Microsoft Office Suite, including Excel for data analysis.
• Knowledge of health and safety regulations, and the ability to ensure compliance.
• Familiarity with customer service best practices and techniques.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Passion for creating memorable experiences for children and a commitment to their well-being.

🛠️ Keahlian

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