Government Call Center Manager - Bangka Belitung

Join the Bangka Belitung Provincial Government as a Call Center Manager and lead a dynamic team dedicated to delivering exceptional public service. In this pivotal role, you will oversee the operations of our government call center, ensuring efficient, professional, and customer-centric operations. Located in Pangkal Pinang, this is your chance to make a tangible impact on the community while growing your career in a supportive and innovative environment.

As a Call Center Manager, you will be responsible for managing daily operations, training staff, and implementing best practices to enhance customer satisfaction. You'll work closely with various government departments to streamline communication and improve service delivery. This role offers a competitive salary and the opportunity to be part of a forward-thinking government agency.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of the government call center, ensuring smooth and efficient service delivery.
• Manage and train a team of customer service representatives to maintain high service standards.
• Implement and monitor call center performance metrics to identify areas for improvement.
• Coordinate with various government departments to streamline communication and resolve public inquiries.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Ensure compliance with government regulations and best practices in customer service.
• Provide regular reports on call center performance to senior management.
• Collaborate with IT teams to ensure the call center software and systems are up-to-date and functioning optimally.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 5 years of experience in call center management or a similar role.
• Proven track record of managing and training call center teams.
• Strong understanding of government operations and public service.
• Excellent communication and leadership skills.
• Proficiency in using call center management software such as Avaya, Genesys, or similar.
• Knowledge of government regulations and best practices in customer service.
• Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

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